Sustainability Policy

King Power Group, as a leading duty-free retail business, is committed to delivering a distinctive shopping experience for global travelers by curating renowned brands and high-quality products at the best prices. The company prioritizes customer satisfaction through every stage—from product selection and store ambiance to sales and after-sales service—supported by well-trained staff with product knowledge and service excellence. King Power pledges continuous development to create exceptional shopping experiences for customers on every journey.

The Company is dedicated to promoting transparency and ethical conduct in all business operations. We have established a dedicated channel for our personnel to report or raise concerns regarding corruption, rights violations, or breaches of various regulations via email.A systematic working committee is in place to thoroughly investigate all reported facts. The information of the whistleblower will be kept strictly confidential, and those who report in good faith will be protected.However, the Company will take legal action against individuals who make false reports in bad faith or those who violate this policy.

The Company’s Anti-Corruption Guideline aims to foster understanding and awareness among personnel to work with integrity and transparency, and to strictly avoid conflicts of interest. The guidelines prohibit the acceptance of gifts, the use of company resources for personal gain, and engagement in external employment that conflicts with the Company’s interests. It is clearly defines the roles and responsibilities of both personnel and executives, and provides secure channels for whistleblowing that guarantee the confidentiality and safety of the reporter.

To promote equality, prevent discrimination, and protect rights in all business activities, the Company adheres to international principles, including the Universal Declaration of Human Rights (UDHR), the UN Global Compact (UNGC), and the International Labour Organization (ILO) Conventions. We provide a secure and safe complaint mechanism, implement comprehensive whistleblower protection measures, and ensure all claims are thoroughly investigated. Furthermore, the Company commits to reviewing and updating its relevant policies on an annual basis.

The Company has established a robust Good Corporate Governance Policy to promote organizational sustainability and build trust among all stakeholders. This policy is founded on eight core principles, which include: responsible Board oversight, setting clear organizational objectives, recruiting qualified executives, promoting innovation, effective risk management, transparent disclosure of financial information, and fostering shareholder engagement. Furthermore, the Company commits to reviewing and updating this policy annually to ensure its continued relevance and alignment with current circumstances.

To promote efficient resource utilization in alignment with the ISO 50001 standard, the Company mandates that executives and employees at all levels share responsibility for this commitment. We support this goal by providing appropriate resources and technology, communicating to raise awareness of sustainable energy practices, and implementing continuous monitoring and evaluation. Furthermore, the Company commits to regularly disclosing relevant performance data to our stakeholders on an annual basis.

To support the mitigation of climate change impacts, the Company aims to become a low-carbon organization. This is achieved through the adoption of clean technology, the use of renewable energy, and the active participation of all stakeholders. We ensure continuous monitoring of results and regular policy review in accordance with the ISO 14064 standard and the Net Zero target.

We conduct our business in accordance with Quality, Safety, Occupational Health, and Environmental (QSHE) standards, emphasizing risk management, continuous system improvement, and the engagement of all stakeholders. This commitment is driven by our pursuit of key sustainability goals, such as Zero Accident and Carbon Neutrality. Furthermore, we commit to regular annual policy reviews and the provision of appropriate resources to foster a genuine QSHE organizational culture.

We are focused on sustainable sourcing of raw materials, implementing environmentally friendly operations, and fostering collaboration with all stakeholders. This policy encompasses our employees, partners, and suppliers, and includes clear guidelines such as reducing plastic consumption, promoting local products, and communicating with customers about our sustainable offerings. The Company will monitor and report on its progress through an annual Sustainability Report to create sustainable shared value across business, society, and the environment.

The Company prioritizes conducting business with integrity, transparency, and accountability. This is achieved by adhering to our Good Corporate Governance (CG) Policy, ensuring we build an organization that is responsible to all stakeholders, including society, the community, and the environment. We have established a comprehensive Code of Business Conduct for all executives and employees to strictly observe and follow, thereby driving the organization towards genuine and sustained long-term sustainability.

King Power has established a Human Capital Development Policy to enhance the knowledge, skills, and capabilities of employees at all levels in alignment with business plans and future changes. The company supports training, seminars, innovation and technology learning, as well as on-the-job training and job rotation. It fosters an organizational culture of engagement and collaboration to improve efficiency and build customer confidence.

The Company has established a Health and Wellbeing Policy to promote employees’ quality of life across physical, mental, financial, and work-life balance dimensions. The policy includes annual health check-ups, fitness activities, safe and ergonomic work environments, mental health and financial assistance programs, flexible work arrangements, and appropriate benefits. It also fosters an organizational culture that prioritizes Health & Wellbeing